QUESTIONS AND ANSWERS
Everything you need before the first upload.
These answers preserve the practical information from the original FAQ while reflecting the new authenticated workspace and review flow.
Getting started
What is XRemover and how does it work?+
XRemover is a chip tuning and ECU file service workspace. You select the vehicle context, upload an original binary, inspect the analysis and choose an available verified solution.
What type of file should I upload?+
Upload the original ECU file in a supported binary format, normally a .bin file. Processed files are not suitable for reliable solution matching.
Can I write the downloaded file to the vehicle?+
The processed file is provided for your workflow. Your flashing device should perform its supported checksum and write process; follow the device and vehicle manufacturer requirements.
What if no solution is found?+
Not every solution is available for every ECU. Create a service request with a note so the file can enter the manual review process.
Purchase and license
What is included in a package?+
Packages define the device allowance, processing access, daily tuned-file download allowance, supported feature codes, ECU families and support level.
Can I process unlimited files?+
Packages include unlimited processing; tuned-file downloads are subject to the daily allowance shown on the Packages page.
Are payments recurring?+
The package catalog is designed around one-time EUR payments. Check the current checkout terms before completing an order.
Is there a refund for digital products?+
Digital service purchases are handled according to the terms shown at checkout and the applicable consumer rules. Contact support before purchasing if you need clarification.
Security and support
Do I need an account?+
A verified Gmail identity is required for uploads, file history, requests, solution application and private downloads.
How are files protected?+
Files are validated on upload, stored in private application storage and served through authenticated routes. Public pages never expose customer file content.
How can I contact support?+
Use the authenticated request flow for file-related work or email info@xremover.net for general support.